FLEX NEON FAQ
WHAT’S THE DIFFERENCE BETWEEN CONVENTIONAL GLASS NEON SIGNS AND LED FLEX NEON SIGNS?
Our LED neon signs are
Made out of PVC and some silicone materials which is virtually unbreakable compared to glass neon signs. No more shuttered glass delivered to your door.
LED neon signs are energy efficient using 12V low voltage, compared to glass tube neon using step up 5000V-12000V output. Means low energy cost and safer.
CAN WE HANG LED NEON SIGNS OUTDOOR UNDER WET CONDITIONS?
Yes, we can seal the wire connections for water resistant at shopping cart or mention when you pay, so that we can make your signs outdoor use.
(but the power supply need to be keep in indoor or conceal with water tight box.
WHAT IS THE COMMON LEAD TIME FOR CUSTOM LED NEON ORDERS?
Every single order is made in our international factory and ship direct to your door worldwide.
Due to COVID 19 with higher demands recently, our lead time is 2-3 weeks to complete the delivery. some regions of country may take a few days longer.
HOW LONG DO THE LED NEON SIGNS LAST?
Roughly 30,000 hrs.
About 10 years if you turn on 8 hrs everyday.
On the long run, you may experience power supply failure, we have a replacement unit for you to ship out with a small charge that you can replace by yourself.
IS POWER CORD SET COME LONG ENOUGH TO INSTALL THE SIGN?
You will have about 8ft plus length cord out of power unit and from LED neon unit itself.
DOESN’T LED NEON GET SHOCK LIKE GLASS TUBE NEON?
Please see above “our LED neon signs are” sec. 2.
DO I HAVE TO HIRE SPECIAL INSTALLER TO HANG?
All our orders come with hanging materials such as screws, stand offs,chains for all occasions for normal installations that you or your friends can handle.
For outdoor installations, you may need to ask for professional labor.
HOW LONG WARRANTY AND COVERAGE?
For every brand new orders come with 12 months warranty on workmanship and materials. Except misuse or incorrect installation by customer.
HOW CAN YOU MAKE MY OR OUR COMPANY’S LOGO DESIGNS?
If you simply submit the jpeg or AI vector files, our in house designer will make some mock ups according to your specifications also share some suggestions to make it work even better and faster.
IMPORT FEES AND DUTIES
Some countries may be subject to import fees/duties or taxes when delivery takes place. Once this takes place, it is completely out of our control and you are responsible for the events and not covered by Best Buy Neon Signs.
You can always send us an email for more information at email@example.com